Welcome to
All Babies Channel Support

If you're experiencing a technical issue with the app, please submit the form below. This information is really important and will help our development team get you back to watching and practising as quickly as we can.

Full Name ^*

Email associated with your Apple ID /membership ^*

I first signed up inside the app after downloading from the app store

I haven't yet signed up for a free trial or purchased anything yet

I'm not sure sorry

Please upload a screenshot showing what you see when you tap on the appropriate link below ^*
Tap the link below:
iPhone/iPad users (tap here via your iPhone/iPad)

**Note, if you do not see an active subscription when tapping the above links then you first signed up via the website OR you do not have an active in-app subscription and you are not a subscribed member.

If you are trying to view or cancel your subscription, please log into https://app.cosmickids.com/login and head to 'Dashboard' to manage your subscription.

What device as you using? Apple, Android or something else. ^*

Apple iPhone

Apple iPad

What make or model ^*
i.e. iPhone 8, iPhone 8Plus, etc

If you have an existing membership/account, will the app let you sign in.

I can sign into my account

I can't sign into my account

I am not trying to log in

Other

Were you able to watch videos and other in-app content before the issue? ^*

Yes

I'm not having any issues viewing content

Please include multiple screenshots or a screen recording to show us exactly what you're experiencing to help us understand. ^*
The more screenshots or videos the better :-)

Welcome to All Babies Channel Support

Welcome to
All Babies Channel Support